Responsible Gaming at Cosmic Spins

At Cosmic Spins, we want gambling to remain an enjoyable form of entertainment, never a source of harm. As the operator of CosmicSpins Casino, licensed and regulated by the UK Gambling Commission under licence number 57869, we take our obligations around safer gambling seriously. This page explains the tools, resources and support available to help you stay in control while enjoying everything Cosmic Spins Casino has to offer.

Our Commitment to Responsible Gaming

We at CosmicSpins believe that responsible gaming is a shared responsibility between our team and every player who registers an account with us. We design our promotions, our website and our CosmicSpins app with player welfare in mind, and we continually review our practices to make sure we meet the standards expected of a UKGC-licensed operator. Whether you access our services through your desktop, your Cosmic Spins login on mobile, or our dedicated CosmicSpins casino app, the same safer gambling tools are available to you at every stage.

Why Responsible Gaming Matters to Us

Our Cosmic Spins platform offers over 1000 games from providers including NetEnt, Pragmatic Play, Play'n GO and Light & Wonder, alongside live dealer tables powered by LuckyStreak. With so much choice available, we recognise that some players may need extra support to keep their play within healthy limits. That is why we have built practical, easy-to-use controls directly into your Cosmic Spins casino account.

Tools to Help You Stay in Control

We provide a range of account-based tools that you can activate at any time after completing your CosmicSpins Casino registration process. These tools are free to use and can be adjusted or removed by contacting our support team.

Deposit Limits

You can set daily, weekly or monthly deposit limits on your account. Once you reach your chosen limit, we will prevent further cosmicspins deposit transactions until the limit period resets. Our minimum deposit is £5, and we encourage you to set a limit that reflects what you can comfortably afford to spend on entertainment.

Time-Outs

If you feel you need a short break, you can request a time-out through your CosmicSpins login. This temporarily suspends your ability to access your account for a period you choose, typically between 24 hours and six weeks. We will not send you marketing communications during this period.

Self-Exclusion

Where a longer break is needed, we offer self-exclusion for a minimum of six months, up to a maximum of five years. Once self-excluded, we will close your Cosmic Spins Casino account, remove you from our marketing lists, and take reasonable steps to prevent you from opening a new account with us during the exclusion period. We also participate in GAMSTOP, the UK's national self-exclusion scheme, which restricts access across all UKGC-licensed operators simultaneously.

Reality Checks and Session Reminders

We can enable pop-up reminders that display how long you have been playing and, where relevant, your net deposits during that session. These reminders help you make informed decisions about whether to continue or take a break, whether you are playing slots, roulette, table games or our live casino titles.

Recognising the Signs of Problem Gambling

We encourage every player to periodically reflect on their gambling habits. Some signs that gambling may be becoming a problem include:

You spend more time or money gambling than you originally intended
You chase losses by depositing again to try to win back what you have spent
You borrow money or sell possessions to fund your play
You feel anxious, irritable or preoccupied with gambling when you are not playing
Your gambling is affecting your relationships, work, or financial obligations
You have tried to cut down or stop but have found it difficult to do so

If any of these apply to you, we strongly recommend using the tools described above or reaching out to one of the independent support organisations listed below.

Age Verification and Account Protection

We only accept registrations from individuals aged 18 or over, and we verify age and identity as part of our standard account checks. If we have reason to believe an underage person has accessed our services, we will close the account immediately and void any winnings. We also ask that you never share your CosmicSpins casino login credentials with anyone else, including family members, to help us protect vulnerable individuals from accessing gambling services inappropriately.

Protecting Family and Friends

We support the use of third-party blocking software, such as GamBlock or Betfilter, which can prevent access to gambling websites and apps, including the Cosmic Spins app, from a shared device. If you are concerned about a family member's gambling, these tools can provide an additional layer of protection alongside our own account controls.

Independent Support Organisations

We work alongside a number of independent, specialist organisations that offer free, confidential advice and support. We encourage you to contact any of the following if you or someone you know is struggling with gambling:

GamCare – national helpline and support for anyone affected by gambling harm
GAMSTOP – the UK's free self-exclusion scheme covering all licensed operators
BeGambleAware – information, advice and treatment referral services
Gamblers Anonymous – peer support meetings across the UK
National Gambling Helpline – available 24/7 by phone and online chat

Responsible Advertising and Promotions

We design our welcome bonus, our Weekly Rewards Club and any other CosmicSpins Casino bonus offers to comply with UK advertising and licensing standards. We do not target self-excluded individuals with marketing, and we do not knowingly promote our cosmicspins no deposit bonus or other offers to anyone who has indicated they are struggling with their gambling. Any cosmicspins promo code or cosmicspins bonus code we issue is subject to responsible gambling checks before it can be redeemed.

Getting in Touch

Our customer support team is available 24/7, 365 days a year, through live chat, email at cosmicspins@gracemediasupport.com, or SMS. If you would like to discuss setting limits, self-excluding, or simply want to talk through your options, our team at Cosmic Spins is here to listen without judgement. We are committed to making sure that every visit to Cosmic Spins Casino, whether through your browser or our app, remains a safe and positive experience.

Content updated: September 22, 2026